Shipping

Please allow up to 2-3 weeks for your handmade piece to be created and leave the studio.
For urgent orders please email me at vkjewels.melbourne@gmail.com and I will try my best to help!

Shipping within Australia
Standard shipping with tracking $10
Express shipping $15
Orders over $250 is eligible for free standard shipping
Orders over $500 is eligible for free express shipping

International Shipping
Standard shipping $35. 

Returns+ EXCHANGE POLICY

FAULTY OR DAMAGED ITEMS
Each piece is hand crafted with care and I pride myself in creating beautiful yet quality pieces. In the very unlikely case that your piece is faulty, I will happily replace the item for you, including your return shipping charges.

CHANGE OF MIND
One off pieces may be exchanged within 7 days and returned in original, unworn condition. All other pieces; made to order or commissioned pieces, I am unable to offer returns or exchanges for change of mind.

INCORRECT SIZING
Customers are responsible for providing the correct ring size so please use the sizing chart to ensure you have the correct size before ordering.
Not all rings can be resized, however if it is possible to resize, there will be a $20 resizing fee.
If the ring cannot be resized, it can be exchanged for another product.
Note: Exchange does not apply to commissioned work.

WARRANTY
There is a lifetime guarantee on the pieces purchased from VK JEWELS. Our lifetime guarantee is on workmanship, covering manufacturing defects. However this does not cover damages from wear and tear.
Refinish and clean of jewellery by VK JEWELS is also offered at a minimal cost.
*Lifetime Guarantee does not replace lost or stolen items*

*Commissioned work cannot be refunded or exchanged.

Please email vkjewels.melbourne@gmail.com prior to returning your item as I cannot accept responsibility for poorly packaged, damaged or lost return post.